FAQs
Are you accepting new clients?
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Yes! New guests are always welcome. If you’re a first-time client, please complete the New Client Intake Form before your appointment so I can review your hair history, goals, and any concerns.
How do I know what service to book for?
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If you are unsure, book a consultation or choose the option that most closely mathces your goals. I’ll review your intake form and I can adjust the services recommendation as needed.
Do I need a consultation?
All NEW color clients must book a consultation prior to any color service. Some color transformations & color corrections require a consultation to ensure enough time is reserved and to provide and accurate estimate.
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HairCraft is a private suite located inside Plaza Park Salons in W Plano. Details & information will be provided with your appointment confirmation as well as on my Contact Page.
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Where are you located?
What is your cancellation policy?
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I require a 24-hour notice for all cancellations & rescheduling. If you cancel or reschedule in less than those 24 hours you will be charged 30% of your total appointment. Please refer to my Policies page for complete details.
What if I’m sick?
Please reschedule if you are experiencing contagious illness symptoms. The comfort and health of everyone in the salon environment is important.
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What if I’m running late?
Please contact me as soon as possible. Depending on the schedule, your service may need to be modified or rescheduled.
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What is The Ritual Experience?
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The Ritual Experience is HairCraft’s signature approach to elevated self-care. Tarot themed names are used as a creative storytelling element and reflect the personalized journey each guest experiences.
What makes HairCraft different?
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HairCraft specializes in a personalized, one-on-one experience focused on healthy hair, intentional care, and customized solutions. Every appointment is tailored to your hair goals, lifestyle, and maintenance preferences.
Due to the nature of professional salon services, refunds are not offered. However, your satisfaction is important, and adjustments may be available within 2 weeks at no extra cost.